Quality Assurance Program
Our Quality Assurance Program is customer-focused and has been designed to involve the customer as an integral part of our quality process that our quality objectives meet the customer's needs, and that the customer knows and has visibility into our process, as well as having direct access to our metrics and measurements of performance during the life of the contract or duration of the task order.
PearlNet's Quality Objective
The outcome of our Quality Assurance Program is to ensure customer needs are met in the most effective, timely, and economical manner.
PearlNet's approach to quality assurance is derived from our implementation of the ISO 9001:2000 quality model, which is the key to our management of process quality, product quality, and continuous quality improvement processes. This provides us the best assurance of our delivering quality products on time and with consistency. At the core of this approach to managing our business processes is the development and structuring of repeatable processes. All functions that are frequently performed can be documented as a series of steps to be performed every time the function is initiated.
The goal of our quality assurance program is producing quality deliverables the first time, every time. That is not always possible. The more likely course of action is using a continuous improvement program that results in documented guides for all levels of performance. Thus, we are focusing on the processes by which functional quality requirements are applied to tasks, in-process reviews by our Management team for conformance to requirements and production quality reviews by our second level technical team prior to delivery.
Our formal, documented quality assurance plan is designed to maximize quality, keep defects from being introduced during the project development cycle, and ensure delivery of a quality product without the need for rework. It includes sets of repeatable processes and associated checklists that assure that all critical functions are performed for each task. The product is checked for form, format, and technical content before final delivery to the designated technical point of contact and other designated recipients of deliverables.
At certain points during the process a Q-gate (Quality gate) check is made to verify that the process has been followed correctly to that point, measurement data has been analyzed and reported, the product meets or exceeds the customer's requirements, and the project is ready to proceed to the next phase, or deficiencies or quality problems were encountered that must be corrected before the project is allowed to proceed to the next phase. QA and engineering must certify to project management that the project is ready to proceed to the next phase before management allows work to continue.